ALL SALES ARE FINAL
We inspect every item before it is shipped out. Battery-operated items are tested and only shipped if they are in working order. However, if a battery-operated item fails to work within 30 days from date of purchase, we will gladly replace it or exchange it for a different item. When returning a defective item in person, please bring your receipt into the shop, make sure your toy is clean and include all the original packaging (or as much of it as you have).
If returning an item through the mail, you must contact us before returning that item. We cannot accept returns on items that have been damaged by the customer or after delivery (meaning items that arrive fine but then are cracked, ripped, broken or otherwise physically damaged while in your possession). If there is visible damage on a product that is returned for being defective, we will not be able to accept it. Also we cannot and will not accept any returns that arrive back in our store in an un-clean manner. Those items will be disposed of and no exchange will be made. Please to not endanger the health of our staff but sending us back un-clean toys.
Many items do come with longer manufacturer's warranties. When your new toy arrives be sure to read any included material and save your receipts so you can take advantage of manufacturer's warranties.
We do not issue any refunds. We also cannot accept any book or DVD returns. We cannot accept in-store returns without a receipt.
TO PROTECT THE HEALTH AND SAFETY OF OUR CUSTOMERS, WE CANNOT ACCEPT ANY RETURNS ON ANY NON-DEFECTIVE MERCHANDISE* (think about it, would you want to shop at a sex shop that did accept returns?)
If you'd like us to consult with you before you make a purchase we are happy to do so. Just call us at 773-271-1219 or email firstname.lastname@example.org